Shipping policy

Shipping Policy

Processing time

Orders are packed within [1] days (Mon–Sun).
Orders placed after [12:00 PM] ship the next day.

Tracking
You’ll receive a tracking email as soon as your order ships. Tracking may take 24–48 hours to update after the label is created.

Shipping address
We ship to the address entered at checkout. Please review carefully - once an order is placed, we can’t guarantee address changes. We’re not responsible for delays or losses due to an incorrect or incomplete address.

Split shipments
To get your items to you faster, orders may ship in separate parcels at no extra cost.

Delivery issues
If a package is marked Delivered but you can’t find it, please:

wait 24 hours,
2) check with neighbors/household,
3) contact the carrier with your tracking number. We’ll help file a claim, but we’re not liable for packages confirmed delivered to the entered address.

Delays
Carrier delays, weather, customs inspections, and peak-season volumes are outside our control. Delivery windows are estimates.

International duties & taxes
Orders shipped outside the US may be subject to import duties, taxes, and fees charged by the destination country. These are the buyer’s responsibility and are not included in our prices or shipping rates. Mark returns as “Returned goods” to avoid additional duties.

Returned to sender / unclaimed
If a parcel is returned to us due to an incorrect address, refusal, or it wasn’t collected, we can:

Reship (additional postage applies), or
Refund the item price minus original shipping once received back in sellable condition.

Pre-orders & backorders
Items listed as pre-order will ship around [will be noted in your email]. Your payment reserves stock.

Order edits & cancellations
We can accommodate changes within [1 hour] of purchase if the order hasn’t been processed. Contact us immediately at plshbunny.store@gmail.com with “ORDER CHANGE” in the subject.

Support
Questions about shipping? Email plshbunny.store@gmail.com
For returns, see our Return Policy